Confused about my cd rom

[bsbrocks8]

The light on my cd rom player is always on.  It doesnt go on and then off like the other lights on my tower.   The cd rom drive is also missing in my computer.  It only shows my dvd drive.

I am so confused about the light and missing drive.  Can someone please offer some help?

Thanks

[KGIII]

Have you tried the information on the main site about removing the upperfilters and lowerfilters? It is unfortunate but MOST of the time when the light is staying on AND such that it is a hardware problem as opposed to a software problem. Try that first and then get back to us and let us know how it turns out.

[bsbrocks8]

Thanks for the info.  I did the uppercase and lowercase suggestions, but nothing has changed.  The cd rom light is still on and still missing from my computer.

I was going to try to reformat my computer and put the recovery disc in the dvd drive, but it wont open up the recovery program, so without the cd rom I am basically stuck.

[KGIII]

I wouldn't recommend reformatting unless you absolutely have to. Unfortunately I suspect that this is broken hardware. Fortunately they are both inexpensive and easy to replace. You can take a look here:

http://www.pricewatch.com

If the light is remaining on, does it open and close? One thing you can try, if you have the means, is to test it in another PC. You don't actually have to do a great deal, you can just hang it off the cables and not fully install it into the tower that you are going to test it on. You'd just hang it from the power cable and the ribbon (with the power off of course) and then reboot and see if that system then sees that you've added it AND if it works in that other system.

[bsbrocks8]

Are you thinking it is the cd rom drive itself or the ribbon cable.

Thanks for taking the time to help.

[KGIII]

As the DVD drive is still working, per my understanding, that makes it UNLIKELY (but not impossible, only improbable) that it is the cable itself. Trying it in another PC would be the easiest way to tell if it is a case of hardware.

If you enter the CMOS (some folks insist it is the BIOS but, well, the setup that is pre-boot into an OS) does the drive get listed? I really, strongly, suspect that it is the drive has gone South. This is not entirely uncommon and, of all the things in the shop, that is probably up there in the top ten repairs.

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